Who operates this website
Coway with Crystal is operated by Crystal Kim, an authorized independent Coway dealer. This website is not Coway USA’s corporate website. Questions about this policy may be sent to namsoohankim@gmail.com or discussed by phone at (201) 575-6402.
Information you choose to provide
When you submit the consultation form, the website may collect your name, phone number, ZIP code, product interest, preferred language, and any question or message you provide. If you contact Crystal by telephone, text message, or email, the information you share through that service is also received.
How the information is used
- To respond to your request and provide product or promotion information.
- To confirm service, delivery, or installation availability for your area.
- To follow up about a consultation you requested.
- To operate, protect, and improve the website and lead-response process.
- To comply with applicable legal obligations.
Your information is not sold. Submitting the form does not enroll you in an automatic marketing list or complete a Coway purchase or rental agreement.
Analytics and technical information
This website uses Google Analytics 4 to understand general website activity, such as pages viewed, traffic sources, device type, telephone-link clicks, and successful consultation-form submissions. Google Analytics may use cookies or similar technologies and may process information such as an approximate location derived from an internet address. The site does not intentionally send the name, phone number, ZIP code, or consultation message entered in the form to Google Analytics.
You can limit cookies through your browser settings or use Google’s Analytics opt-out tools. Blocking analytics does not prevent you from calling, texting, or submitting a consultation request.
Service providers and disclosure
Information may be processed by service providers that support website hosting, form delivery, analytics, security, and communications. Information may also be shared when reasonably necessary to respond to your request, coordinate eligible Coway service, protect the website, or comply with law. These providers receive only the information needed for their role.
Retention and security
Consultation information is retained only as long as reasonably needed to respond, maintain appropriate business records, resolve issues, or meet legal requirements. Reasonable administrative and technical safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask Crystal to review, correct, or delete consultation information that you previously provided, subject to any information that must be retained for legal or legitimate business purposes. Contact namsoohankim@gmail.com to make a request.
Children and external websites
This website is intended for adults seeking household product information and is not directed to children under 13. The site may link to Coway or other external websites. Their privacy practices are governed by their own policies.
Policy changes
This policy may be updated as the website or its services change. The current version and its update date will remain available on this page.